Joshua Smith

Joshua Smith is currently a Principal Processing Analyst at Cartera – A Rakuten Company, where responsibilities include supporting daily processing operations of a high-availability site with millions of users, handling scheduling, processing, auditing, and collaborating with software development and customer care teams. Joshua began career as a Member Service Representative at Cartera before advancing to senior analyst roles. Previous experience includes an installation team position at Remote Technology Management, LLC, where Joshua played a key role in upgrading network infrastructure; an office assistant role at the UMass Lowell Management Dean's Office; and call center work at Ruffalo Cody. Joshua also has experience in food service, having worked at Computer Associates and Christina's Cafe. Joshua holds a Bachelor of Science degree in Business Administration with a focus on Management Information Systems from the University of Massachusetts Lowell.