Steven Donovan

Senior Sales Engineer at CarTrawler

Steven Donovan has extensive work experience in customer service and operations. Steven is currently working at CarTrawler as the Head of Customer Experience. Prior to that, they held positions such as Customer Experience Manager and Senior Manager of Customer Operations at CarTrawler. Before joining CarTrawler, Steven worked at SSE Airtricity, where they held various roles including Home Energy - Customer Service Manager and Sales & Retention Operations Manager. Overall, Steven has a strong background in managing customer service teams and operations in both the energy and travel industries.

Steven Donovan received their education at University College Dublin, where they pursued a Bachelor of Business Studies degree. Steven started their studies in 2018, and there is no available information about the end year of their degree program.

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Timeline

  • Senior Sales Engineer

    February 1, 2024 - present

  • Head Of Contact Centre Technology

    September 1, 2023

  • Head Of Customer Experience

    March, 2022

  • Customer Experience Manager

    November, 2021

  • Senior Manager Customer Operations

    April, 2020

  • Contact Improvement Senior Manager

    April, 2019

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