Jon Fellman is a seasoned professional in call center technology, currently serving as a Senior Analyst at Carvana since August 2019. In this role, Jon monitors, develops, and deploys solutions for contact delivery, focusing on IVR development, NICE inContact processes, and enhancing user and customer experiences through Workforce Intelligence and Studio scripting. Prior roles at Carvana include Analyst in Call Center Technology, Manager of Central Planning, and Fraud Operations Manager, where Jon contributed to efficiency improvements and fraud prevention strategies. Earlier experience includes positions as Fraud Team Lead at Vitalant and Donor Outreach Supervisor at Dish Network, where Jon developed training programs and oversaw staff performance. Jon is an alumnus of Scottsdale Community College.
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