Ispha H.

Ispha H. has a diverse work experience spanning over several years. Their most recent role was as a Manager, IP Success at CAS, starting in March 2021. In this position, Ispha focused on connecting researchers, innovators, and business leaders with scientific information and insights to enhance their effectiveness. They also utilized cutting-edge technology solutions like the SciFinder Discovery Platform and STN IP Protection Suite to help pharmaceutical, chemical, and research organizations save time and improve efficiency.

Prior to CAS, Ispha worked at Incopro as a Strategic Partnership Manager from January 2019 to October 2020. Their responsibilities included overseeing ongoing contracts, negotiating renewal contracts, and introducing new terms and service models for engagement with existing partners. They also cultivated strong relationships with legal channel partnerships and clients, and collaborated with the in-house Legal team to create effective commercial agreements.

Before Incopro, Ispha gained valuable experience at CPA Global. They first served as a Senior Customer Success Manager from March 2017 to December 2018. In this role, Ispha handled end-to-end new business negotiations, ensured the smooth flow of operations with strategic partner clients, and successfully retained renewal clients by addressing any issues and obtaining feedback through quarterly reviews.

Ispha's earlier role at CPA Global was as a Service Account Manager from April 2012 to March 2017. They were responsible for managing day-to-day relationships with mid-tier strategic partners, offering training and business updates, and overseeing renewal processes for referred clients.

Ispha's career started at Merrill Legal Solutions in 2003, where they held two positions. They first worked as an Account Manager from November 2005 to April 2012, focusing on maintaining relationships with government and media organizations to provide live transcription services. Ispha ensured strict adherence to service delivery KPIs and actively sought new business opportunities by negotiating contracts with media and corporate clients. They later transitioned to the role of Manager of Reporting from May 2003 to November 2005.

Overall, Ispha H. has extensive experience in various roles involving partnership management, customer success, strategic negotiations, and relationship building in the scientific, legal, and transcription services industries.

Ispha H. attended the University of Westminster from 1992 to 1996. However, the specific degree and field of study are not provided. Additionally, in March 2021, Ispha H. obtained a certification in "Managing Skills for Remote Leaders" from LinkedIn.