Susan Wilkinson

Susan Wilkinson is a seasoned professional in client and customer engagement, currently serving as a Client Engagement Manager at Casey since April 2024. Previously, Susan held various positions at Salix Homes from November 2016 to April 2024, including Customer Engagement Manager, Customer Connections Officer, Resident Liaison Officer, and Relocation Officer, where responsibilities encompassed improving services, managing improvement schemes, and assessing relocation needs. Earlier in the career at City West Housing Trust, Susan took on roles such as Extra Care Officer, Project Officer, Vulnerability Support Officer, and Senior Customer Service Advisor, focusing on managing extra care schemes, supporting vulnerable residents, and leading customer service teams. Susan holds a Level 3 qualification in Housing and Property Management from the Chartered Institute of Housing and a Bachelor's degree in Psychology and Sociology from The University of Salford.