Tim Lock

Tim Lock is a Principal Technical Consultant at Cask, having joined in September 2018, and previously worked as a ServiceNow Platform Engineer at Enterprise Networking Solutions, Inc. Tim's extensive experience includes a long tenure at Williams-Sonoma, Inc., where roles ranged from Systems Engineer to Service Desk Supervisor, involving responsibilities such as day-to-day management of the ServiceNow platform, designing and deploying application enhancements, and overseeing service desk operations. Tim has significant expertise in ServiceNow modules, custom app development, and service desk management, with a proven track record of improving productivity and customer service in various technical roles. Additionally, Tim served as an Operations/Support Technician at the City of Roseville, providing support for hardware and software issues.