Izabela Stati is a Customer Success Coordinator with over 7 years of experience in B2B SaaS, specializing in customer retention, expansion, and data intelligence. Their achievements include reducing churn to less than 1%, increasing NPS by over 66% in one quarter, and creating customer health score frameworks and playbooks. Currently, they lead customer success strategies and teams, integrating artificial intelligence into processes to enhance customer experiences. Izabela has a background in business intelligence and advanced data analysis, utilizing tools like Power BI, Zendesk, and Hubspot to drive actionable insights and growth.
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