Fabricio Souza

Fabricio Souza is an experienced professional with a robust background in team coordination, operations management, and customer relationship management across various industries. Currently serving as the Team Coordinator at CASSI, Fabricio ensures the smooth execution of processes for participant services, leads innovation initiatives, and supports action plans for productivity. Previous roles include Operation Coordinator at Liq, Senior Relationship Supervisor at ITA Transportes Aéreos, and Relationship Analyst at Gympass. Fabricio's early career includes working in customer service and training roles at major companies such as GOL Linhas Aéreas Inteligentes, Atento, and Tel Contact Center. Fabricio holds an Executive MBA in Project Management and a degree in Psychology with a focus on Industrial and Organizational Psychology from Universidade Salvador.