Fernanda Mendes

Fernanda Mendes currently serves as an Assistente de Excelência Operacional at CASSI, focusing on process analysis, communication materials development, and customized training programs to enhance customer service quality and efficiency. Prior to this, Fernanda worked as an Analista de Excelência Operacional at Solfácil, where responsibilities included performance analysis and team onboarding, along with the implementation of training strategies. Fernanda's experience also encompasses roles at Cornershop by Uber as a Support Assistant and Shopper Operation Management Agent, contributing to team performance analysis, training program implementation, and real-time support for users. Earlier experience includes a position at Loggi as a Customer Experience Specialist, ensuring positive experiences for both customers and deliverers. Academically, Fernanda is pursuing a Bachelor's degree in Process Management from FGV - Fundação Getulio Vargas and holds a Bachelor's degree in Design and Visual Communication from Melies.