Magno Lima is a professional with extensive experience in IT service management. Currently serving as a Site Reliability Engineer at NTT DATA, they focus on ensuring the availability and performance of critical IT services through reliability engineering practices. Previously, as the Manager of IT Operations and Support at CASSI, Magno led initiatives to enhance operational efficiency and quality, including the implementation of a Network Operations Center (NOC). They hold a Bachelor's degree in Information Systems and a postgraduate degree in Project Management.
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