Rodrigo Binda is an experienced professional specializing in process analysis and quality management, currently serving as an Analista de processos at Cast Group since December 2020, with expertise as a Data Protection Officer and in ISO 9001 standards. Previous roles include business analyst at Vivo, internal compliance consultant at Flex Contact Center, and quality analyst at Grupo Segurador Banco do Brasil e Mapfre, where Rodrigo contributed to process mapping and service quality improvements. Additional experience includes leadership in quality supervision at Car System and auditing telemarketing services at TSA Contact Center, all supported by a degree in Marketing obtained from Sumaré.
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