Eric K. is a seasoned professional with extensive experience in technical support and customer care. Currently serving as a Zendesk System Specialist at Castle Group since July 2025, Eric previously held roles at Miva, Inc. as a Software Support specialist and at Corsair, where responsibilities included leading a support team for the Fanatec Brand and overseeing customer care operations. Eric also co-led English and Spanish technical support teams while developing standard operating procedures to enhance service efficiency. As the Founder of Biotech Studio, Eric focuses on creating websites, pitch decks, and brand systems for biotech startups. Prior experience includes over nine years at Tropical Cargo Express Services, Inc. managing IT infrastructure and Zendesk administration.
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