Fay Covan

Fay Covan is an experienced professional currently serving as a Senior Customer Success Manager at Castor since May 2021, focusing on democratizing clinical research and enhancing decentralized clinical trials through various technological solutions. Previously, Fay held roles such as Customer Success Manager at ZeroCater, where management of Enterprise and MidMarket client relationships was key. Experience also includes positions at Trip by Skyscanner as Community Manager-Consultant, Customer Success Manager at Triptease, and National Accounts Program Manager at Wolf-Gordon, where Fay established the National Accounts Department and achieved a 100% retention rate. Early career highlights include roles at USIS with significant contributions as a Partnership Project Manager and Client Manager. Fay holds a Bachelor’s Degree in Sociology and Criminology from the University of Maryland.