Uma Sankar is a seasoned professional in customer service and sales management with extensive experience in leading operations across various sectors. Currently serving as the Customer Service Lead for Castrol India, Uma heads the customer service and operations for all business verticals, overseeing significant trade spends and driving customer experience projects, including an IT transformation initiative. Previously, Uma achieved notable sales successes in Karnataka and rural markets, managing substantial business portfolios and leading various transformation programs. Prior roles include significant positions at GSK Consumer Healthcare India and Colgate-Palmolive, focusing on route-to-market strategies and sales development. Uma holds an Executive Management Program in Sales and Marketing from the Indian Institute of Management, Lucknow, and a Bachelor's degree in Statistics from Loyola College.
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