Jay Breuer is a customer care leader with extensive experience in designing and scaling support operations for diverse brands in retail, healthcare, and tech. Currently serving as the Director of Customer Care at Catalyst Brands LLC since 2022, Jay specializes in transforming service organizations through process improvement and the integration of digital tools. Jay previously held roles as Manager and Director of Customer Experience at Brooks Brothers, and Business Manager at Apple. Jay’s educational pursuits include an MBA from Western New England University and an Associate of Science in Information Technology from Wake Technical Community College, both expected by 2027.
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