Catalyst Software
Camy A. has extensive experience in Customer Success, currently serving as the interim Director of Customer Success at ServiceTitan since October 2018, where significant achievements include maintaining a 96% Gross Revenue Retention (GRR) on a Book of Business exceeding $120 million and elevating Net Promoter Score (NPS) by 30 points. Previous roles at ServiceTitan include Senior Manager for Corporate Customer Success & Operations, where management of a team of 30 individual contributors and 5 managers was a primary responsibility. Camy also founded and led Mana Design House, focusing on design services for small businesses and non-profits, and has held leadership positions in non-profit organizations, optimizing operations and enhancing customer satisfaction. Additionally, Camy serves as a Customer Success Coach for Catalyst Software, mentoring aspiring leaders in the field. Education includes training from Point Loma Nazarene University and Hillsong International Leadership College with a focus on ministry and leadership.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.