Jon Johnson serves as Principal Customer Success Manager for Key Accounts at UserTesting and has a diverse background in customer success and entrepreneurship. As the founder of measure over method, Jon demonstrates a commitment to innovative approaches in the field. Additionally, Jon offers advisory support to CS Insider and contributes as a lecturer at Pavilion's Customer Success School. Prior experience includes serving as Senior Enterprise Customer Success Manager at Splash (SplashThat.com). Jon holds an Associate of Arts degree in Music Business and Audio Production from The Art Institutes.
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