Justin Chappell

Justin Chappell is an experienced professional in customer success and experience, currently serving as a CS/CX Strategic Advisor at Growth Molecules™ since July 2024, where the focus is on professional development and growth strategies through tailored coaching and fractional leadership. Chappell has actively contributed to the Atlanta Customer Success Network as a Customer Advisory Board Member and is a member of the Bain & Company NPS Loyalty Forum, which promotes best practices in the Net Promoter System. Previous roles include VP Customer Experience at 6sense, where a customer-centric culture was established, and AVP Global Customer Experience at Hyland, emphasizing operational excellence and customer value. Chappell also held senior positions at Ellucian, QTS Data Centers, Sage, and Smarsh, with a strong focus on driving customer success outcomes, optimizing customer journeys, and enhancing overall satisfaction, starting with a foundational role as Service Manager at GEICO. Chappell holds an Associate degree in Business from Bryant & Stratton College.