Leona Leong

Leona Leong serves as the VP of Customer Experience at Coconut Software, where responsibilities include supporting the Onboarding and Implementation, Support, and Customer Success teams to ensure customer success. Previously, Leona held the position of Director, Customer Experience, advocating for customer-centric strategies within the Implementation and Technical Support teams. Additional experience includes a role as a Customer Success Fellow at On Deck, Manager of Customer Success for Enterprise and Strategic Accounts at Influitive, and other positions focusing on customer success management at Topia, Aperian Global, and Achievers. Leona holds a B.Comm in Commerce (Honors) from Queen's University, along with studies at the University of California, Berkeley, Université catholique de Louvain, and BrainStation.