Monica Trivedi

Monica Trivedi is a seasoned leader in customer success and client experience, currently serving as Vice President of Global Client Experience at JLL Technologies, where Monica leads a team of over 150 members across multiple regions for Property Management SaaS technology. Monica has a proven track record in defining and executing customer success strategies, driving revenue retention, and enhancing customer satisfaction across various roles, including Senior Director and Director at JLL Technologies. Additional experience includes positions at Schneider Electric, SmashFly Technologies, Oracle, and OnPoint Technology Group, where Monica consistently focused on building strong relationships and driving customer-centric initiatives. Monica holds an MBA from Babson F.W. Olin Graduate School of Business and a BS in Economics from Boston University.