Rachel Provan is the Founder and CEO of Provan Success, LLC, where coaching services focus on 1:1 and group Customer Success leadership, career counseling, and business coaching. Rachel has a proven track record in Customer Success, having built and scaled departments at companies such as Doodle, Fidelus Technologies, and Arago GmbH, where Rachel managed Fortune 500 clients and implemented effective customer lifecycle practices. As a contributing writer for CS Insider and a founding member of CS Angel, Rachel also plays an influential role in the Customer Success community. With a BFA from New York University, Rachel combines a strong educational background with extensive industry experience, certifying over 200 CS leaders through The CS Leadership Academy while helping many achieve raises or promotions shortly after certification.
This person is not in the org chart
This person is not in any teams
This person is not in any offices