John Jacques is a VoIP Network Engineer at Barnes & Noble, Inc. since December 2018 and has also been a Network Engineer at Catapult Learning since October 2013. With extensive experience in IT support and networking, roles have included Senior IT Support Engineer and Desktop Support Specialist, where responsibilities involved configuring computers, troubleshooting hardware/software issues, and providing technical support. Previous positions include Helpdesk Analyst at MedAvante, Inc. and Lync Webinar, Network Admin at Thompson Networks, and Field Technician at various companies, showcasing a solid background in managing IT solutions, desktop deployment, and system configurations. John has educational credentials from Nettrain Technical Academy, DeVry University, and the Computer Learning Center.
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