Ernest Agyare

Ernest Agyare has extensive experience in IT support, primarily at Catapult Technology since 2011, where Agyare has held roles including Deskside Support Tier and Tier 2 & 3. Responsibilities include imaging laptops, troubleshooting complex issues remotely using Bomgar, tracking tickets with Unicenter ServicePlus, and managing accounts and computers through NETIQ. Additionally, Agyare has a strong background in maintaining operating systems, providing tiered help desk support, and conducting data migrations with zero information loss. Previous work experience as a Systems Administrator at Quotient involved troubleshooting print servers, configuring printers, and handling remote support. Educational qualifications include a Master's degree in Computer Science from Strayer University and a Bachelor's degree in Marketing from Virginia Commonwealth University.