Tim Kirchhoff

Tim Kirchhoff is a Product Support Manager at Catapult, where responsibilities include managing a global support team for over 300 professional and collegiate teams, conducting weekly discussions with the VP of Operations on support metrics, and leading escalation calls with product and development teams. Previously, Tim served as Team Lead for Product Support and Senior Product Support Technician, focusing on training and supporting team members while ensuring efficient ticket resolution. Prior experience includes serving as a Replay Support Technician at XOS Digital, delivering front-line customer support for Instant Replay systems. Tim holds a BS in Information Technology from the University of Central Florida.