Shannell Smith serves as the Lead Systems Analyst at CAVA since August 2020, contributing extensive experience in systems analysis and technical support. Prior roles include Technical Specialist at Korn Ferry from November 2019 to April 2020, where Tier 2 support was provided for multiple offices and legacy applications. Additionally, Shannell worked at TwentyEighty as a Technical Specialist, delivering Tier 1 and 2 support for a large user base across global offices, while developing Powershell scripts and managing Active Directory accounts. Early career experience includes serving as a Risk Program Assistant at the Joint Institute for Food Safety and Applied Nutrition, where data management and training support were key responsibilities. Shannell holds a Bachelor of Arts in Chinese from the University of Maryland and a Certificate of Achievement from Prince George's Community College in Cisco Networking.
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