Michael Lai

Michael Lai is a seasoned professional in technology solutions architecture, currently serving as a Customer Solutions Architect at Caylent since January 2024. Previously, Michael worked as a Senior Solutions Architect at SMX, where responsibilities included managing the technical pre-sales pipeline and leading the development of proposal responses and technical presentations. Before that, at Amazon Web Services, Michael held a Solutions Architect II position focusing on EdTech, achieving significant growth for enterprise customers and generating new workloads through well-architected frameworks. Michael’s career also includes a range of roles at Accenture Federal Services, General Assembly, IBM, Credit Suisse, and BE Aerospace, highlighting a strong background in software development, API management, and technical instruction. Michael earned a Master of Science in Technology Innovation from the University of Washington and a Bachelor of Science in Industrial Engineering, Statistics from North Carolina State University.