Duane Haney is an experienced professional with a strong background in customer support and technical assistance across various industries. Currently serving as a Product Support Specialist I at Cayuse since May 2022, Duane provides product support through multiple channels and documents product defects and enhancements in JIRA. In pursuit of a Cybersecurity Analyst role, Duane is enhancing skills in Linux, metasploit, pentesting, Python, and system architecture through a bootcamp at QuickStart Inc. Previous roles include Research and Remediation Representative at Wells Fargo, where escalated calls were handled, and Provider Resolutions Lead/Customer Support Analyst at Aetna, focusing on provider escalations. Additional experience includes technical support roles at HCL America, Inc./USAA and Apple Care Tech at VOLT/VMC, as well as a long tenure at UnitedHealth Group as a Customer Care Representative addressing complex insurance inquiries.
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