Molly Adams

Director Of Client Support, North America at CareerBuilder

Molly Adams has had a diverse range of work experiences throughout their career. Molly is currently working as the Director of Client Support, North America at CareerBuilder since April 2021. Prior to this role, they held the position of Sr. Relationship Manager at NovoLogic, Inc. starting from March 2018.

Molly also possesses extensive experience at CareerBuilder, having joined the company in 2007. During their tenure, they held various managerial positions such as Sr. Manager, Premier Support and Manager, Support. In these roles, they were responsible for leading teams and implementing strategic plans for providing support to clients. Molly played a key role in transitioning the department from advertising to SaaS and overseeing the development of technical support teams. Molly also created premium service offerings and developed training programs for employees.

In addition, Molly has experience in client advocacy and client success. Molly managed a team of specialists in the healthcare industry, ensuring maximum performance and meeting metric standards for service level, customer satisfaction, and quality. Molly implemented bonus objectives and conducted quarterly reviews for their team members.

Earlier in their career, Molly served as a Team Lead in Client Support and held the positions of Enterprise Account Manager and Inside Account Executive. In their role as an Inside Account Executive, they contacted new and existing customers to discuss human capital needs and created custom solutions based on customer's hiring needs and industry specialization.

Overall, Molly Adams has demonstrated strong leadership skills and a track record of successfully managing teams and delivering high-quality support services to clients.

Molly Adams obtained a Bachelor's degree in Marketing from Georgia College & State University from 2003 to 2007.

Links

Timeline

  • Director Of Client Support, North America

    April, 2021 - present

  • Sr Manager Premier Support

    January, 2016

  • Manager Support

    October, 2014

  • Manager Client Advocacy Healthcare

    November, 2013

  • Manager Client Success Talent Network

    November, 2012

  • Team Lead Client Support

    October, 2011

  • Enterprise Account Manager

    February, 2008

  • Inside Account Executive

    August, 2007