Salvation I.

Salvation I. has a solid work experience in the field of technical support and information technology. They started their career at Jumia Nigeria as an Information Technology Intern, where they successfully resolved over 300 reported software errors and hardware issues. They also provided technical support to senior IT personnel and collaborated with cross-functional teams to achieve faster resolution times.

Salvation I. then moved on to become an IT Support/Network Associate at Jumia Nigeria, where they continued to excel in providing technical support and troubleshooting to end users. They successfully resolved over 1500 reported software errors and hardware issues and achieved an average first call resolution rate of 80%. They also played a key role in conducting comprehensive post-implementation tests on newly implemented solutions, ensuring a high user acceptance rate.

Their most recent experience was as a Technical Support Engineer at Cbit Technologies. In this role, they resolved over 1500 reported software errors and hardware issues and achieved an average first call resolution rate of 85%. They diagnosed and repaired system crashes and usage issues, resulting in a significant increase in laptop uptime. They also provided technical support to remote users and achieved a high user satisfaction rate.

Overall, Salvation I. has consistently demonstrated their technical skills, problem-solving abilities, and dedication to providing excellent support to end users.

Salvation I. has a Bachelor's degree in Information Technology from the National Open University of Nigeria. They also have a National Diploma in Computer Science from Yaba College of Technology, Yaba, Lagos.

In terms of additional certifications, Salvation obtained various certifications from different institutions. In 2019, they completed the Google IT Support Professional Certificate from Coursera. They also obtained certifications in IT security, operating systems, system administration, technical support fundamentals, and computer networking from Coursera in the same year.

In 2022, Salvation obtained certifications in predictive analytics, career essentials in data analysis, introduction to career skills in data analytics, learning data analytics part 2, and learning data analytics foundations from LinkedIn. They also completed the Cisco CCNA (200-301) Cert Prep: 1 Network Fundamentals and Access certification from LinkedIn.

In 2023, Salvation obtained certifications in databases and SQL for data science with Python, excel basics for data analysis, and introduction to data analytics from Coursera. They also completed the Working with BigQuery certification from Coursera.