Abbas Ali

Abbas Ali has a diverse work experience spanning over 15 years. Abbas started their career at Language Testing International in 2006 as a Senior Client Services Coordinator. Throughout their tenure, they progressed within the company, taking on various roles such as Lead Processor and Test Coordinator/Administrator. In these positions, Abbas coordinated and scheduled both academic and high-volume, complex test assessments for clients, while also providing customer service and assisting with test ratings.

In 2018, Abbas joined Protegrity where they served in Services/Operations. In this role, they were the key administrator of the organization's centralized customer support portal, managing over hundreds of clients including Fortune 500 companies. Abbas was responsible for the onboarding process, contract review and data entry, global customer support, development and implementation of business rules and logic, creation of workflows, and ensuring customer success. Abbas also played a crucial role in gathering feedback from customers and internal stakeholders to enhance the customer support portal's efficiency.

In 2021, Abbas joined CBTS as an Onshore/Offshore Technical Onboarding & Support - Service Delivery professional. Further details about this role, such as specific responsibilities and duration, are not provided in the given information.

Abbas Ali obtained a Bachelor of Science (B.S.) degree in Business Administration & Management from Concordia College-New York, where they studied from 2012 to 2016. Additionally, they have obtained several certifications, including "Computer Components and Peripherals for IT Technicians," "Learning PC Maintenance and Performance," "De-Escalating Conversations for Customer Service," "Learning IP Addressing," "Networking Foundations: Networking Basics," "Windows 10: Manage Remote Access," "Learning VPN," "Greg McKeown on the Art of Getting Effortless Results (Without Burning Out)," "UX Foundations: Interaction Design," "Mindfulness: A Critical Skill for Project Managers," "Project Management Simplified," "Communicating Across Cultures," "Jeff Weiner on Managing Compassionately," "Foundations: Data, Data, Everywhere," "Foundations of Project Management," "Sales and CRM Overview," and "Introduction to Marketing." Abbas obtained these certifications from institutions such as LinkedIn and Coursera, with the most recent certification being completed in June 2023. There is also mention of the certification "OPSEC Awareness for Military Members, DoD Employees, and Contractors," but specific details about the institution and completion date are not provided.