Blake Coleman

Blake Coleman has extensive experience in the field of voice engineering. Blake started their career at West IP Communications in 2014, where they worked as a Client Engineer 1 - Voice and an Escalation Specialist. In these roles, they assisted clients with service changes, troubleshooted network issues, and managed escalated tickets and requests.

In 2015, Coleman joined Charter Communications as a Technical Customer Service Representative, where they handled incoming calls from customers, verified provisioning of modems and phone systems, and resolved customer service issues.

Later in 2015, Coleman worked at Louisville Geek, LLC as a Voice Engineer, where they collaborated with clients to determine project requirements and designed telephony solutions. Blake also provisioned and administered telephone services and troubleshooted voice mail and fax operations.

Coleman then joined CBTS in 2016 as a Unified Communications Engineer, supporting customers on various VoIP platforms and troubleshooting issues within CUCM and CUC. Blake continued to work at CBTS in 2018, taking on roles of increasing responsibility as a Voice Engineer II and Voice Engineer III.

In 2017, Coleman briefly worked at SCANA Corporation as a Voice Engineer II, supporting customers on VoIP platforms, debugging CUBE, and troubleshooting failed calls and analyzing SIP data.

Overall, Coleman's work experience has focused on voice engineering and customer service in the telecommunications industry, with a strong emphasis on VoIP platforms and troubleshooting complex issues.

Blake Coleman attended Beauregard High School from 2006 to 2010, where they obtained their high school diploma with a focus on general education. Following this, they enrolled at Indiana University Southeast in 2015 and completed their Bachelor's Degree in Computer Science in 2018. In November 2015, Blake Coleman also obtained a certification as a 3CX Certified Engineer from 3CX.