James Perkins is a highly experienced telecommunications professional with a diverse background in unified communications and contact center engineering. Currently serving as a Unified Communications Engineer IV at CBTS since March 2018, James has honed expertise in Cisco Unified Communications Manager, UCCE/CVP, IP IVR, and CUIC Reporting. Previously, James held the position of Senior UCCE Engineer at Birch Communications and served as a Senior Telecommunications Engineer at WorldPay, Inc., where responsibilities included ICM scripting and call routing. Early in the career, James worked as a Technician at Verizon Enterprise Solutions Group, gaining hands-on experience with Nortel PBX systems, VoIP technologies, and contact center applications.
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