Ronnisha Barnes

Ronnisha Barnes is an experienced Service Desk Manager at CBTS since January 2020, with a solid background in technical support and case management. Prior to this role, Ronnisha served as a Team Lead, Incident Coordinator, and Desktop and Internal Support Specialist II at Cincinnati Bell from January 2015 to December 2017. Ronnisha's earlier experience includes positions as Support Analyst Tier II and Tier I at Pomeroy, where responsibilities included account administration, outage investigation, and support for Yum Brands. Ronnisha also worked as a Clinical Service Provider at Talbert House, managing cases for Adult Probation and Parole clients. Ronnisha holds a Bachelor of Science in Criminal Justice and Corrections from the University of Cincinnati and an Associate of Arts in Social Sciences from Cincinnati State Technical and Community College.