Mark Colbert is a seasoned professional with extensive experience in site reliability engineering and application support. Since May 2010, Mark has held various leadership roles at CCC Intelligent Solutions, currently serving as Senior Manager of Site Reliability Engineering, where responsibilities include managing an application support and engineering team, overseeing incident management, and engaging in cross-functional collaboration to enhance customer workflows. Prior to this, Mark worked as an Operations Analyst at CCC and as Lead Application Support Analyst at TransUnion, focusing on technical support for order processing systems and root cause analysis for escalated incidents. Mark holds a Bachelor of Business Administration degree in Computer/Information Technology Administration and Management from Western Michigan University.
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