Nirav Mehta

Nirav Mehta is a seasoned contact center executive with extensive experience in global operations and customer experience. Currently serving as the Director of Operations Support & Tech Enablement at CCC Intelligent Solutions, Nirav previously held leadership roles at Optum, AEP Energy, Omnicare Inc., and Gap Inc., where they spearheaded significant business growth, innovative technology transformations, and operational efficiencies. Notably, at Optum, Nirav achieved a remarkable 250% year-over-year increase in business while overseeing a team of over 500 agents. Nirav earned their degree from the University of Mumbai between 2002 and 2005.