Alejandro Santana is an experienced professional in operations and BPO management with over six years in the industry. They have worked as a Customer Service Representative at Alorica and served as Operations Supervisor and Trainer at ERC, where they honed their leadership and coaching skills. Currently, Alejandro is a Program Manager at CCD, overseeing day-to-day operations to ensure exceptional customer service and compliance with industry standards. Alejandro holds a Bachelor's degree in International Business from Universidad APEC, which they completed in 2022.
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