Genesis Carela is an experienced Associate Director of Operations at CCD, with a strong background in customer satisfaction, training, and team management within the computer software industry. They have held various roles, including Team Manager at Convergys and Team Lead Manager at Alorica, contributing to the production floor and management teams. Genesis earned a Licenciatura in Business Administration and Management from Universidad Abierta para Adultos and is currently pursuing diplomas in Human Resources Management and Payroll Management from FUNJEPRO.
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