Mark Roberts is an accomplished operational leader with over 25 years of experience in finance and telecommunications, currently serving as the Managing Executive at CCI Global. Mark previously held significant roles such as Risk Operations Manager at Bank of America and Senior BPO Lead at TalkTalk, where they directed large teams while driving customer experience and operational efficiency. Additionally, Mark's expertise in performance management and process improvement is underscored by their work across multiple organizations, including LeadX Ltd and WEX Europe Services Limited. They are dedicated to influential leadership and the integration of AI and digital transformation in customer service operations.
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