CCI Global is a distinguished leader in the Business Process Outsourcing (BPO) industry in Africa- Headquartered in the UAE, CCI is renowned for exceptional services across a network of 16 sites spanning South Africa, Kenya, Ethiopia, Rwanda, Ghana, and soon to be in Egypt. With a global reach, CCI supports both domestic and international clients serving as a trusted partner to leading brands from the United States, Canada, United Kingdom, Australia, New Zealand, South Africa, and Kenya. CCI’s core expertise lies in providing top-tier BPO solutions to a diverse range of industries including Telecommunications, Media, Technology, Financial Services & Insurance, Retail, E-commerce, Travel & Leisure, and Utilities.

CCI Global’s comprehensive BPO services encompass a wide range of functions including Customer Support, Technical Support, Sales, Retention, Back-Office Operations, Data Management, and more. We help clients streamline their operations, reduce costs, enhance efficiency, and focus on core competencies, ultimately driving sustainable growth and success.

Our commitment to service excellence is reinforced by our continued investment in advanced technologies, process improvements, and employee training, enabling the delivery of best-in-class BPO services. 

CCI’s Sites Across Africa : 

🇿🇦 : Durban (House 1,2 and 3, Central Business District), Johannesburg (Sandton), Cape Town (Wynberg Mews,Newlands Terrace, Stadium On Main, Umlazi) 

🇰🇪: Nairobi, (Garden City, Riverfront, Tatu City) 

🇪🇹: Addis Ababa

🇷🇼: Kigali 

🇬🇭: Accra

🇪🇬: Egypt (Coming Soon!)

Telecommunications

Technology

CCI Global

CCI Global's headquarters in Durban, South Africa

This department handles customer inquiries, provides assistance, and resolves issues to enhance the overall customer experience.

Customer Support

This department oversees and coordinates all operational activities to ensure efficiency and effectiveness in business processes.

Operations Management

This department handles customer interactions via phone and other channels to provide support and assistance.

Contact Center Operations

This department focuses on overseeing and enhancing the skills and capabilities of management personnel through training and development initiatives.

Management Development

This department focuses on maintaining and enhancing the quality standards of products and services through systematic evaluation and testing.

Quality Assurance

This department is responsible for analyzing and optimizing real-time workforce resources to ensure operational efficiency and effective service delivery.

People (207)

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Other teams

Operations Management

Contact Center Operations

Management Development

Quality Assurance

Workforce Management