CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services.

As CCR, we provide complete business solutions for contact centers using the Genesys platform.
CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff.

We provide the following complete business solutions for Contact Centers:
• Genesys Engage, PureConnect and Genesys Cloud platform offerings
• Business and technical consultancy for contact centers
• Outsourced technical support & project management as Dynamic Managed Services (DMS)
• Genesys technical, administrator and supervisor trainings
• Technical project analysis, design, development and management services
• Call center infrastructure monitoring and reporting
• Turnkey custom software development for Genesys platforms
• Genesys and Microsoft 24/7 support and maintenance services
• Salesforce and MS CRM Integrations with Genesys platforms
• Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers
• Unified Communications Collaboration with Microsoft Teams

Call Center

CCR GROUP

CCR GROUP's headquarters in İstanbul, Turkey

This department specializes in designing, integrating, and managing complex systems to ensure efficient performance and reliability.

Systems Engineering

The Software Development Team at CCR GROUP is responsible for designing, developing, and implementing custom software solutions tailored for contact centers utilizing Genesys platforms. This team collaborates closely with clients to analyze project requirements, create innovative integrations with existing systems (such as Salesforce and Microsoft Teams), and ensure seamless functionality and performance of contact center technology. They also provide ongoing technical support and maintenance to deliver a zero-problem service experience, thereby enhancing customer satisfaction and operational efficiency.

Software Development Team

The Business Analysis Team at CCR GROUP focuses on understanding and translating customer needs into effective solutions within the contact center landscape. They conduct detailed analyses of business requirements, evaluate existing systems, and collaborate with stakeholders to ensure that the implementation of Genesys platforms and services aligns with client objectives. By leveraging their expertise in technical consultancy and project management, the team plays a crucial role in optimizing contact center operations and driving successful outcomes for clients.

Business Analysis Team

This department provides strategic direction and oversees the overall management of the organization.

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Software Development Team

Business Analysis Team

Executive Leadership