CCT Solutions
Daniel Homm is an experienced professional in the telecommunications and network technology sectors, currently serving as the Director of Solutions Engineering at CCT Deutschland GmbH since August 2014 and previously holding the role of Senior Consultant. Prior to this, Daniel worked at WTG Westfälische Telefon Gesellschaft Münster mbH from February 2004 to July 2014, where responsibilities included serving as a PreSales Consultant and Technical Director overseeing a team of 11 employees in telecommunications and network technology. Key competencies include project management for telecommunications installations, consulting on voice and contact center designs, and technical leadership. Academic qualifications include a degree in IT Project Management from IHK Nord Westfalen and a degree as a Communication Electronics Technician with a focus on telecommunications from WTG Westfälische Telefon Gesellschaft Münster mbH.
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CCT Solutions
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.