CCT Solutions
Michael Thielen is an experienced professional in system engineering, currently serving as Senior Manager of System Engineering at CCT Deutschland GmbH since December 2018. Prior to this role, Michael held the position of Senior System Engineer at TCC GmbH from April 2000 to November 2018, where extensive expertise was developed in the field.
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CCT Solutions
CCT is leading the way in Multi-Experience customer engagement solutions. CCT helps companies communicate with existing contact channels and next generation customer interactions. CCT provides web and mobile based applications for on prem and cloud deployments. This includes the automation of voice, web, email, chat, co-browsing, instant messaging and video, ensuring customer service agents and knowledge workers adapt easily to the changing customer expectations, decreasing contact center costs and providing efficient relationships with their customers.