Cliff Rank is a Technical Customer Success Manager at CData Software since February 2025, with a robust background in technical support management. From September 2008 to February 2025, Cliff served as a Technical Support Manager at Commvault, where leadership responsibilities included overseeing technical support initiatives, managing customer accounts, and enhancing retention and revenue growth through project management. Cliff excelled in team development, mentoring a team of ten Customer Engineers, which resulted in reduced resolution times and increased customer satisfaction. Additionally, as a Tier 2/Technical Lead, Cliff directed complex technical support operations, leveraging tools like RightNow and Microsoft Dynamics to uphold service quality and efficiency. Cliff holds a degree from the Brick Computer Science Institute.
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