Katherine Small

Lead Technical Support Analyst at CDK Global

Katherine Small has a diverse work experience spanning over several decades. Katherine started their career at Intrupa Manufacturing Company in 1984, where they worked in IT and provided support for various systems and networks. In 1998, they joined Baxter Healthcare as a Senior Technical Specialist, specializing in network engineering and management using Cisco Technology. Katherine'sresponsibilities at Baxter included organizing network operations, implementing network infrastructure, managing network operations monitoring, administering DNS/DHCP, performing network qualifications, and analyzing WAN network performance. In 2022, Katherine joined CDK Global as a Lead Advanced Technical Support Analyst, although specific details about this role are not provided. Overall, Katherine has extensive experience in network engineering/management and operations, with a strong technical background in Cisco Technology and a wide range of skills and technologies in the field of networking.

Katherine Small attended Devry University from 2002 to 2006, where they obtained a degree in Telecommunications Management (TCOM).

In terms of additional certifications, Katherine earned the following:

- In March 2022, they completed the "ServiceNow: Basic Administration" course offered by LinkedIn.

- In March 2022, they also completed the "Learning ServiceNow" course on LinkedIn.

- In April 2022, Katherine obtained certifications in "Learning Ubuntu Desktop" and "Learning Linux Command Line" from LinkedIn.

- In May 2022, they completed the "Cisco CCNA (200-301) Cert Prep: 1 Network Fundamentals and Access" course on LinkedIn.

- In June 2022, Katherine earned the "Zscaler Internet Access (ZIA) Administrator" certification from Zscaler.

- In July 2022, they obtained the "Silver Peak SDWAN Professional (SPSP)" certification from Silver Peak.

- In June 2023, Katherine became a "Zscaler Digital Experience (ZDX) Certified Administrator" through Zscaler.

- In August 2023, they secured the "Zscaler Internet Access (ZIA) Certified Professional" certification from Zscaler.

- In October 2023, Katherine obtained the "Zscaler Internet Access (ZIA) Certified Support Specialist" certification from Zscaler.

It should be noted that no assumptions can be made about their education beyond the provided information.

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Timeline

  • Lead Technical Support Analyst

    May, 2022 - present