Matt Harmon

Matt Harmon is a seasoned professional with extensive experience in customer success, having built and led high-performing teams across various organizations. As the Director and Head of XaaS Customer Success at Aruba, a Hewlett Packard Enterprise company, Matt developed a world-class customer success organization. Matt's consulting firm, Harmon Consulting LLC, specializes in transforming startups into customer success leaders through robust strategies. Prior roles include positions at Egnyte, CDK Global, and Hewlett Packard Enterprise, where significant contributions led to improved customer satisfaction and reduced churn rates. A dedicated thought leader, Matt has been actively involved in the Customer Success Network and currently holds advisory roles in multiple organizations, emphasizing customer-centric strategies. Matt earned a B.A. in Political Science from the University of California, Davis.