Michael Han

Michael Han is a Customer Success Manager at CDK Global since December 2021, previously holding the title of Technical Analyst. In this role, Michael conducts remote troubleshooting and advocates for customers by analyzing trends and suggesting process improvements. Prior experience includes serving as a Practice Liaison at CVS Health from 2017 to 2020, where Michael managed 17 major accounts with a 100% client retention rate and served as the primary contact for de-escalating issues. Furthermore, during tenure at CVS Health from 2014 to 2016 as a Patient Service Representative, Michael led a team focused on the Pulmonary Arterial Hypertension program and resolved insurance-related issues. Michael also interned at the 12th Wards Office and i9 Sports. Michael holds a Bachelor of Arts in Sociology from DePaul University, completed in July 2014, and a high school diploma from Adlai Stevenson High School, graduating in 2009.