Mike Shabaan is a Customer Success Lead at CDK Global, where responsibilities include partnering with regional teams to enhance accounting efficiencies and Net Promoter Scores for automotive dealership clients, while serving as a product expert and advisor. Prior roles at CDK Global include Sr. Customer Success Manager and Customer Success Manager, focusing on product consultation, retention, and customer engagement. Mike's experience also includes positions as a Relationship Banker at Bank of America and as a Used Car Manager and Sales Associate in various automotive sales roles, demonstrating a strong background in customer relations and sales performance. Educational background includes studies at Bergen Community College from 2010 to 2011.
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