Amy Hughes

Amy Hughes is a Senior Business System Analyst at CDL Software since August 2016, previously holding roles as a Business System Analyst at both Swinton Insurance and Solartrack. At CDL Software, significant achievements include leading regulatory change projects, gathering business requirements using MOSCOW methods, and managing live production incidents. Amy's expertise encompasses stakeholder communication, user story breakdown sessions, and process improvements using ITIL standards. Prior experience includes building strong client relationships at Solartrack and delivering high standards of customer service at Barclays Bank, where various roles involved incident management and first-line IT support. Amy holds a BTEC National Diploma in Art and Design from South Cheshire College.