Eilla Varsani

Eilla Varsani is an experienced professional in IT service management, currently serving as Service Delivery Leader at CDL (Cheshire Datasystems Ltd) since September 2010. In this role, Eilla leads a Service Management Incident Team, ensuring compliance with service level agreements, developing training plans, and managing client communications. Previous experience includes roles as IT Helpdesk Analyst at Guinness Northern Counties and Service/Team Leader at IBM, where responsibilities encompassed managing helpdesk accounts, overseeing performance metrics, and facilitating staff training and development. Eilla began the career as a Quality Assurance Analyst at EDS, focusing on staff training in quality and internal systems. Eilla holds a Bachelor's Degree in Computer Science from The Manchester Metropolitan University.