Brian Freer is a seasoned professional with over 30 years of experience in customer service and operations management within the healthcare industry. Since joining CDPHP in 1999, Brian has held various leadership roles, including Vice President of Service Operations, where oversight includes a team of over 220 employees and a focus on call center operations. Previous positions at CDPHP include Vice President of Customer Service and Director of Provider Services, with responsibilities ranging from managing member service teams to enhancing provider relations. Brian also has experience at Empire Blue Cross as a Customer Service Representative. Brian holds an Associate's degree in Civil and Public Service from Hudson Valley Community College.
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